Order status

Track my order

Enter the tracking number from your shipping confirmation email and we will take you straight to the carrier's live status page.

Tracking number

That does not look like a tracking number. Please check and try again.

Your tracking number is in the shipping confirmation email we sent the moment your parcel left the warehouse. Check your spam folder if you cannot find it.

How tracking works

1
We pack your order Orders are picked and packed within 1 to 2 business days. You will already have an order confirmation email at this point, but no tracking number yet.
2
You get a tracking number The moment your parcel leaves the warehouse we email you a shipping confirmation with the carrier and tracking number. Paste that number above.
3
Tracking goes live in 24 to 48 hours Carriers often do not scan a parcel until it reaches their first sorting hub. A number that shows nothing on day one is normal.
4
Delivery Standard US delivery is 4 to 8 business days after dispatch. International is 7 to 16 business days. If tracking has not moved in 5 business days, contact us and we will open a carrier investigation.

Still stuck? We will chase it for you.
Email: support@marblepantry.com
Phone: +1 (332) 248-3264
Monday to Friday, 9:00am to 5:00pm ET

Common tracking questions

I have no tracking number

Tracking numbers are only issued once the parcel physically leaves the warehouse, which is 1 to 2 business days after you order. Before that there is nothing to track. Check the inbox and spam folder of the email address you used at checkout for a message titled "Your order is on the way".

My tracking number shows nothing

This is normal for the first 24 to 48 hours. Carriers only create a public record once the parcel is scanned at their first sorting facility. If it is still blank after 5 business days, contact us and we will open an investigation.

Tracking says delivered but nothing arrived

Check with everyone at the address, look in porches and side gates, and check with immediate neighbours. Carriers occasionally mark a parcel delivered up to 24 hours early. If it has not appeared after that, contact us within 7 days of the delivery scan and we will refund or reship at our cost.