Last updated: 29 August 2026
Free standard shipping over $70
Standard shipping is free on US orders of $70 or more. Below $70, standard US shipping is a flat $8. Express US shipping is $15. Shipping to Germany is a flat $20. Every rate is shown at checkout before you pay, and nothing is added afterwards.
Processing time
Orders are picked and packed within 1–2 business days, Monday to Friday. You get an order confirmation email immediately, and a second email with your carrier and tracking number the moment the parcel leaves the warehouse.
Orders placed on a weekend or a US public holiday begin processing the next business day.
Rates and delivery estimates
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard (US) | $8, free over $70 | 4–8 business days |
| Express (US) | $15 | 2–4 business days |
| Germany | $20 | 7–16 business days |
These are business days after dispatch and do not include the 1–2 day processing window. They are estimates from the carrier, not guarantees. Weather, customs and peak periods such as Black Friday and December can extend them.
Where we ship
We currently ship to the United States and Germany. If your country does not appear at checkout, we cannot ship there yet. PO boxes and APO/FPO addresses are accepted for standard US shipping only.
Tracking your parcel
Every order ships with tracking. Use our Track My Order page to check status at any time. Tracking usually goes live 24–48 hours after dispatch, once the carrier scans the parcel at its first hub. If tracking has not updated in 5 business days, contact us and we will open a carrier investigation on your behalf.
Split shipments
Larger orders occasionally ship in more than one parcel. Each parcel has its own tracking number and its own email. You are never charged twice for shipping.
Lost or stolen parcels
If tracking shows delivered but the parcel is not with you, check with people at the address and with immediate neighbours first. Carriers sometimes mark a parcel delivered up to 24 hours early. If it has still not appeared, contact us within 7 days of the delivery scan and we will refund or reship at our cost after a carrier investigation.
Customs and import charges
For orders delivered to Germany, import duties, taxes and customs handling fees may be charged on delivery and are the responsibility of the recipient. These are set by the destination country, not by us, and are not included in the price you pay at checkout. We declare all parcels accurately and cannot mark shipments as gifts or under-declare their value.
Wrong address
Please double-check your shipping address at checkout. Email us within 12 hours of ordering and we will correct it before dispatch. Once a parcel is with the carrier, the address is locked and cannot be changed. Parcels returned to us as undeliverable due to an incorrect address can be reshipped at your cost or refunded minus the original shipping.
Contact us
Marble Pantry — a brand of Scale Media LLC
1621 Central Ave, Cheyenne, WY 82001, United States
Email: support@marblepantry.com
Phone: +1 (332) 248-3264
Support hours: Monday to Friday, 9:00am–5:00pm ET. We reply within one business day.